Lifetime Aftercare: What Does It Actually Mean?
At High Peak Hearing, we believe in providing comprehensive support to our patients, not just during the initial purchase of hearing aids, but throughout their lifetime. We often mention our "lifetime aftercare" service, but what exactly does that entail? In this blog post, we aim to demystify what lifetime aftercare means for our valued hearing aid patients.
Continuous Support: Our commitment to lifetime aftercare means that we are here for our patients every step of the way. From the moment they walk through our doors to inquire about hearing aids, we offer ongoing support, guidance, and assistance.
Regular Check-ups: One crucial aspect of our lifetime aftercare service is regular check-ups. A 6 month follow up from the initial fitting is booked. Then annual hearing tests are booked thereafter - unless the patient feels there has been a change to their hearing and needs their hearing test brought forward.
We schedule periodic appointments to also monitor the performance of our patients' hearing aids, address any concerns or issues they may have, and make necessary adjustments to ensure optimal performance. Even a slight change to a patient’s hearing can mean the settings of the hearing aid are way off.
Maintenance, Repairs and Loan hearing aids: Should our patients encounter any issues with their hearing aids, whether it's a malfunction, damage, or simply wear and tear, our lifetime aftercare service covers maintenance and repairs. High Peak Hearing has a great relationship with all the major manufacturers so repairs are often turned around quickly. In most cases we offer loaner hearing aids to ensure that you never have to go without the vital support of your devices.
Education and Counseling: We understand that adjusting to hearing aids can be a process, which is why we offer ongoing education and counseling as part of our lifetime aftercare service. We provide guidance on proper care and maintenance of hearing aids, strategies for better communication, and support for any emotional or psychological challenges our patients may face.
Personalised Care: Above all, our lifetime aftercare service is tailored to meet the individual needs of each patient. We take the time to understand their unique circumstances, preferences, and lifestyle to provide personalised care and support that goes beyond expectations.
In conclusion, lifetime aftercare at High Peak Hearing is more than just a promise – it's a commitment to our patients' lifelong hearing health and well-being. We are dedicated to providing comprehensive support, guidance, and assistance every step of the way, ensuring that our patients continue to experience the benefits of improved hearing for years to come.
